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Banzota's Guideline

Create an account

1.1. Register account

1.2. Forgot password

Connect Banzota easily right from your Shopify account.

3.1. My request

3.2. Request a product

3.3. Receive Quotes

4.1. Adding from My Request

4.2. Adding from Search Product

4.3. Adding from My Product

Link store variants to supplier variants with the Map Product

Quickly add credit for seamless transactions and order fulfillment

Automate the fulfillment process with no effort needed

Manually fulfill orders with full control on Banzota

9.1 Tracking on Banzota

9.2. Tracking on Shopify

Create Banzota’s account

I. Create Banzota’s account

Step 1: On the Login page, select Sign Up

The Sign Up page includes the following information:

1.1. Email: 

  • Enter the email address you are currently using
  • The email must be in a valid format (e.g., name@example.com)
  • This will serve as your login account and the place to receive verification codes (if any)

1.2. Password

  • Enter a password to use for logging in (the password will be encrypted)
  • Password must meet security requirements: at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character
  • You can click the eye icon to view the password you entered

1.3. Confirm Password

  • Re-enter the password exactly as entered in the Password field
  • This helps verify that you typed the password correctly.
  • Common errors:
    • “Confirm Password is required”: confirm password not entered
    • “Passwords do not match”: passwords do not match

Step 2: Fill in all information correctly and click Sign Up. You will be redirected to the Verify Your Email screen. 

Step 3: Open your inbox and find the email titled “[Validation_code] is your Banzota validation code” sent from the system.

 

 

In the email, you will see:

  • Greeting and instructions to verify your email
  • A 6-digit OTP code
  • Instructions for using the OTP and its expiration time

Step 4: Enter the OTP on the Verify Your Email screen

  1. Enter the 6-digit OTP sent in the email
  2. Verify that the code is correct
  3. Click Verify to complete the email verification process

 

Important notes:

  • If you do not receive the email, check your Spam/Junk folder or select Resend
  • OTP is valid for a short period and can only be used once
  • If the OTP expires, click Resend to get a new code
  • If you enter the OTP incorrectly more than 5 times, it will expire. Click Resend to request a new OTP.

II. Forgot Password

The Forgot Password feature allows users to create a new password for their registered account.

Step 1: Submit a password reset request

  • On the Login screen, click the “Forgot Password?” link
  • The system will navigate to the Forgot Your Password screen

  • Enter your registered email and click Send Email

Step 2: Receive the password recovery email

After submitting the request, the system will send an email with the subject “Banzota – Forgot Password”

The email includes:

  • Greeting and notification about the password reset request.
  • A 6-digit OTP for verification.
  • OTP validity period and security notes.

Step 3: Enter OTP on the Verify Your Email screen

Return to the Verify Your Email screen:

  • Enter the 6-digit OTP from the email
  • Click Verify to confirm the code

If the OTP is valid, the system will navigate to the next step

Step 4: Create a new password

On the Update Your Password screen:

  1. Enter a new password in New Password following the rules:

     

    • 8–20 characters
    • At least 1 uppercase letter
    • At least 1 lowercase letter
    • At least 1 number
    • At least 1 special character

       

  2. Re-enter the password in Confirm Password
  3. Click Update Password to complete

If valid, the system updates your password and displays a success message.

Important notes:

  • If you do not receive the email, check your Spam/Junk folder or select Resend
  • OTP is valid for a short period and can only be used once
  • If the OTP expires, click Resend to get a new code
  • If you enter the OTP incorrectly more than 5 times, it will expire. Click Resend to request a new OTP.

CONNECT WITH SHOPIFY

Connect with Shopify enables users to automate the order creation process and synchronize order data from Shopify to the supplier. This guide will walk you through the integration process easily.

* Note: One Shopify account can only be linked to one Banzota account (however, one Banzota account can be connected to multiple Shopify stores).

Step 1: In Shopify, after logging into your account, search for “Banzota” in the search bar.

 

Step 2: Click the “Install” button after opening Banzota Fulfillment.

Step 3: After clicking “Install” above, click “Install” again in the next step.

Step 4: After installing the app successfully, click Connect Banzota Platform and log in to Banzota using your account.

You have now successfully connected your Shopify account with Banzota.

REQUEST FOR QUOTATION

With the Request for Quotation feature, users can send requests and receive quotes for new products from Suppliers, helping to optimize the sales process for desired products.

Key features include: 

  • My request: Allows users to manage and track the status of their product quotation requests. 
  • Request a product: Enables users to create a new product quotation request to the Supplier. 
  • Received Quotes: Allows users to view detailed quotes for each product.

I. MY REQUEST

Part 1: My Request management page 

In the My Request tab, the management page displays the following information: 

  • Product information: Details of the products the user has requested. 
  • Posted at: The date and time when the request was successfully created. 
  • Received quotes: Number of products the Supplier has responded to, including:
    • Total number of quoted products.
    • Number of products viewed by the user. 
  • Status: The current status of the request: 
    • Waiting for quotes: The request has been successfully created and is awaiting the Supplier’s quote.
    • Expired: The request has passed its validity period (each request is valid for 15 days from the creation date) .
    • Accepted: The Supplier has provided a quote, and the user has accepted it by adding the product to My Product.

Part 2: Detail request page 

Users can access My Request and select a request to view its details. The detail page includes the following information: 

1. Seller request – Information about the user’s request:

  • Product information  
  • Request creation time: request expiration time (counting down from 24 hours after creation)
  • Selling region
  • Product link 

2. Received quotes – Information about quotes from the Supplier: 

  • Product image 
  • Quoting time 
  • Product name 
  • Price range  
  • Number of variants
  • Status: The status of a quote, including: 
    • Accepted: The quote has been added to the collection by the user from this request 
    • Added: The quote/product has already been added to the collection previously
    • Canceled: The quote has been canceled by the Supplier and can no longer be added to the collection by the user 

* Note: Users are only allowed to add one quote to the collection per request (Accepted is allowed only once).

II. REQUEST A PRODUCT

* Note: When requesting a quote for a new product in the system, users must provide a product link (the system cannot identify the product from images provided by the customer). The product link description should preferably be in English rather than other languages.

Step 1: Open the Request a product form 

On the main interface, users click My Request, then select Request a product to create a new product quotation request.

Step 2: Fill in the Request a product form

Users enter the following information:

  • Product link: Paste the product link. By clicking Get Information, the system can fetch product details (product name, product image) for the user, which can then be edited if needed. 
  • Product name
  • Product image
  • Shipping country: Target selling region  

After completing the information, users click Create to submit the request. 

After submitting a quotation request, the system will record it and display the requested product on the main screen.

III. Received Quotes

After submitting a product request, the system will display the quote at My Request => select Waiting for Quote => then check the Received Quotes section.

Here, you can view the number of quotes sent for each product.

When clicking on each product, the system will display the Detail Request screen with all information related to the product and its quotes.

When you click on Received Quotes, the system will display the detailed quote screen for the product, including the following information:

  • Overview: shows the actual product images, available product variants with detailed information for each variant, product description, and preparation time.

  • Detail Cost: Detailed information for each product variant, including:
  • Selling price per set (from 1 to 5)
  • Shipping cost to different countries according to the original quote request

The screen comes with Filters to help you easily find the information you need:

  • Group by: allows filtering by the product’s main attributes, such as color, size, or product combo.
  • Filter: allows more detailed filtering by sub-attributes within the main groups in Group by.

After reviewing and evaluating the product information, if the price is suitable, you can click Add to My Product at the top right of the screen. The product will be automatically added to My Product in your store.

ADD TO MY PRODUCT

The Add to My Product feature allows users to easily add products they are interested in to their collection. With just a few simple steps, you can add products quickly and conveniently.

* Note: Users are only allowed to add one quote to the collection per request (Accepted is allowed only once)

Products can be added to the collection in several ways using the Add to My product button. The three most common methods are: 

  • Adding a product from My Request
  • Adding a product from Search Product 
  • Adding a product from My product

 I. Adding a product from My Request

Step 1: Detail request 

Users access My Request => Detail request and select a product, as illustrated below: 

Step 2: Detail quote

After the user selects a product to view, the system will display the detailed product information below. The user can then click Add to My product to add the product to their collection.

Step 3: Link product to your store 

After clicking Add to My product, the system will open a form to select the store(s) the user wants to link. The user can choose the stores where they want to list the product on different platforms and then click Link Store.

The Detail request page will update the status, confirming that the product has been successfully added to the collection!

* Note: 

  • In My Request, users are only allowed to add one quote to the collection per request (Accepted is allowed only once)
  • Users can link a product to a store (Link to your store) only once when clicking Add to My product. Any subsequent edits can be managed in My Product.

II. Adding a product from Search Product

Step 1: Search for a product 

Users access the Search Product section from the main menu to find desired products or browse products offered by Suppliers. 

  • Click on a product to view its details  
  • Products can be added to the collection directly using the store button, as illustrated below

Step 2: Add product on the Product details page 

After selecting to view the product details, the system will display the product information page. The user can then click Add to My product to add the product to their collection.

Step 3: Link product to your store 

After clicking Add to My product, the system will open a form to select the store(s) the user wants to link. The user can choose the stores where they want to list the product on different platforms and then click Link Store.

III. Adding a product from My product

Step 1: View products in My product  

Users access My Product from the main menu. This section displays the products that have been added to the collection using the Add to My product button.

The My Product page shows the following information:

  • Product information: Includes product image and name
  • SKU: The product’s stock keeping unit
  • Product cost: The product price (from lowest to highest) 
  • Quantity sold: Number of products sold 
  • Linked store: Number of stores where the product has been listed on different platforms 
  • Status: Product status, including: 
    • Active
    • Inactive 
  •  Update cost: Products with prices updated by the Supplier

Step 2: View Product Details 

Click on the product you want to view in detail from the My Product page. 

This includes: 

  • Link to store: Button for the user to edit or add stores when they want to sell the product
  • Overview: General introduction of the product 
  • Detail cost: Displays all product pricing information (set price, regional price) 
  • Dimension: Shows product specifications (length, width, etc.) 
  • Linked store: Information about the stores where the product has been listed on other platforms 

Below is the detail screen when the user selects the Linked Store tab. Users can choose from the linked stores to unlist the product from those stores.

Below is the screen displayed when the user clicks the Link to Store button. Users can add stores to list the product on other platforms.

MAP PRODUCT

The Map Product feature allows users to link (map) the variants in their store orders with the corresponding variants provided by the supplier in the quote. This ensures that the fulfillment process is synchronized and accurately matched between both parties.

Step 1: Go to the Order section and click on Unmap.

Step 2: Select the corresponding variant (only applicable for products already in My Product).

If the product is not available, add it from Search Product => Add to My Product, or create a new request in My Request.

Step 3: Review and map the product variants. Once the mapping is complete, click Mapping Product to save and finalize the process.

TOP UP

This feature allows users to quickly add credit to their account for seamless transactions and order fulfillment.

Step 1: Go to My Balance and click Topup

Step 2: Select a payment method (PingPong or Airwallex)

Step 3: Make the payment to the pinned account

PingPong: banzotakyc@gmail.com

Airwallex: payment.zeniroxpay@gmail.com

top-up-2

Step 4 : Enter the transferred amount in the Top-up amount field

Step 5: Click Create to complete

* Note: The amount will be automatically topped up to your account within 15 minutes of receiving the payment. If your account has not been credited, please message the Banzota support group for prompt assistance.

AUTO FULFILLMENT

With the Auto Fulfillment feature, users can optimize their sales process on Banzota.

Step 1: Access the Order section in the main menu, turn on the Auto fulfillment toggle.

Step 2: After enabling the Auto fulfillment button, the screen will appear as shown below => select Go to setting to set up the auto-fulfillment time.

Step 3: Turn on the Auto fulfillment toggle and fill in the setup information: 

  • Timezone: Select the time zone so the system displays and processes orders according to the chosen time zone.
  • Fulfillment time: Select the time frame during which the system is allowed to automatically fulfill orders.

In this way, the Auto fulfillment feature has been successfully activated. From now on, orders will be automatically fulfilled.

* Note: Your Credit Balance will be deducted to allow our suppliers to automatically process orders as they are generated.. 

MANUAL FULFILLMENT

If Auto Fulfillment is not enabled, users can choose Manual Fulfillment for each order so that suppliers can process the generated orders. 

Step 1: From the main menu, users access Order => Select each order you want to fulfill by checking the corresponding boxes, or quickly select all orders on the page by clicking Order Information.

Step 2: Once your selection is complete, click Bulk Placement to make payment for the order.

Step 3: Then, a form will appear showing the total amount. Users confirm by clicking Place all orders to have the system deduct the payment from their account.

After the payment is successfully deducted, the system will display a notification to the user. This confirms that the order has been successfully processed!

TRACKING ORDER

This feature allows users to receive and view the order status, which is updated directly from the supplier.

When the supplier assigns a tracking number to the corresponding order, users will be able to see the updated order status.

On Banzota, when users click to view order details (from the Order section in the main menu), the order status will be displayed and updated directly from the supplier.

To view detailed shipment status information, please click the “Track Shipment” button.

When you click the “Track Shipment” button, the screen will display detailed shipping information.

 

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