Privacy Policy

At Banzota, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, platform, and services. 

We use your information to deliver, operate, and continually improve our services to better serve you. By using our services, you agree to the collection and use of information in accordance with this Policy.

I. Information Collection

1.1. When does Banzota collect personal information?

a, We may collect your personal information at various points, including but not limited to the following situations:

• When you register and/or use Banzota Services, or register our account;
• When you complete forms, application, surveys, or other documents relating to Banzota’s products and services, whether online or offline;
• When you sign an agreement or provide other documents or any data in connection with your relation with Banzota;
• When you communicate or interact with us via phone calls (which may be recorded), correspondence, emails, live chat, social media channels, or in-person meetings;
• When you use our digital services, or interact with us through our Platform or Website or Services. This case  may involve the use of cookies or similar technologies;
• When you grant permission on your devices to share data with our application or platform;
• When you link your Banzota account with a third-party account (social media, payment services,…) or use social sharing features in line with the policies of such providers;
• When you make transactions using our Services, such as placing or accepting an order;
• When you provide feedback, submit inquiries, or lodge complaints;
• When you voluntarily provide personal data for any reason;
• When you engage in other activities on our Platform that require personal data.

These examples are not exhaustive but illustrate common situations where personal data may be collected.

b, We can collect your personal information from our affiliates, third-party partners and other sources including but not limited to business partners such as: logistics, payment or service providers,…

c, In some cases, you may provide us with personal data of other individuals (e.g., family members, friends, or contacts). By submitting such data, you confirm and represent that you have obtained their consent for Banzota to process their personal information in accordance with this Policy.

1.2. What types of information does Banzota collect?

Banzota collects personal and business-related information to operate, improve, and personalize our dropshipping fulfillment services, ensure transaction security, and comply with applicable legal requirements.

We categorize the information we collect into three main groups:

• Information you provide to us: We receive and store information you voluntarily provide while using Banzota Services, including but not limited to:

• Basic identity details: full name, date of birth, gender, business name, or national ID.
• Contact details: phone number, email address, billing and shipping addresses.
• Account details: username, password, profile photo, or verification documents.
• Business and transaction details: product listings, orders placed, invoices, or fulfillment preferences.
• Content you submit: reviews, feedback, customer messages, uploaded product photos, or inquiries.
• Marketing preferences: your subscription to newsletters, promotional communications, or participation in marketing programs.

You may choose not to provide certain information. However, this may limit your ability to fully access Banzota Services.

• Information we collect automatically: We automatically collect and store certain data through cookies, analytics tools, and other technologies. For example:

• Device and technical data: device type, operating system, browser type, IP address, and language settings.
• Usage data: pages visited, clicks, time spent on the platform, searches performed, or features used.
• Location data: approximate geolocation based on your device or IP address.
• Transaction and fulfillment data: order details, product categories, shipping updates, refund or return activity, and seller performance metrics.
• Security-related data: log-in attempts, account authentication records, and risk detection indicators.

Banzota uses cookies and similar technologies to recognize your browser or device, provide essential platform features, and deliver personalized experiences.

• Information from third-party sources: We may also obtain information about you from trusted third parties to improve our records and services. This includes:

• Logistics and delivery partners: updated delivery information, successful delivery confirmations, or shipping issue reports.
• Payment partners and financial institutions: payment confirmation, refund processing, or fraud prevention data.
• Marketing and advertising partners: campaign performance, audience insights, or interests inferred from interactions with external platforms.
• Publicly available sources and social media: information you make public on your connected social media or business accounts.

1.3. What purposes of collecting personal information?

Banzota collects and uses your personal and business information to operate, deliver, and enhance our dropshipping fulfillment services – ensuring a seamless, secure, and efficient experience for all users. The main purposes include:

• Process and fulfill orders: manage supplier coordination, arrange worldwide deliveries, process payments, and send order updates.
• Maintain and enhance platform performance: ensure smooth functionality, fix technical issues, and improve service quality.
• Provide recommendations and personalization: suggest products, suppliers, and fulfillment solutions based on your activity.
• Use uploaded content: process product images or materials to support sourcing and verification.
• Comply with legal obligations: verify identity, prevent fraud, and meet tax or customs requirements.
• Communicate and support users: respond to inquiries, provide updates, and assist with fulfillment operations.
• Conduct marketing and promotions: send relevant offers and new feature updates (with your consent).
• Prevent fraud and manage risk: detect suspicious activities and protect the integrity of our platform.

II. Information Sharing 

Banzota respects your privacy and is committed to protecting your personal information. We never sell your data to third parties. However, in order to operate our global dropshipping fulfillment services effectively, we may share your personal information under certain circumstances as described below:

• With trusted partners: We may share limited data with logistics, payment, or IT partners to complete orders, deliveries, and platform operations.
• With service providers: Third-party companies may assist us in processing payments, providing customer support, or maintaining our system. They can only use your information for these specific purposes.
• For business operations: If Banzota merges, sells assets, or undergoes a business change, your data may be transferred but will remain protected under this Policy.
• For legal reasons: We may disclose information if required by law or to prevent fraud and ensure user safety.

Banzota carefully selects its partners and ensures your information is handled safely, in compliance with data protection laws, and only shared with your consent.

III. Data Storage, Security & Transfers 

3.1. How does Banzota store and secure personal information?

At Banzota, we take the protection of your personal information seriously. We implement a range of administrative, technical, and physical safeguards to help secure your data. Sensitive information transmitted between your device and our systems is protected using encryption protocols such as SSL/TLS, and payment card details are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS). 

Personal data is stored behind secure networks and can only be accessed by authorized personnel with special access rights, who are bound by strict confidentiality obligations. While we strive to protect your data, no method of transmission or storage is entirely secure, and absolute protection cannot be guaranteed.

You also play an important role in safeguarding your information. We encourage you to use a strong, unique password for your Banzota account, avoid reusing passwords from other services, and sign out when using shared or public devices to prevent unauthorized access.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Data may be deleted or anonymized once it no longer serves its original purpose, is no longer required for legal, regulatory, or legitimate business reasons, or when there are no overriding interests for continued retention. If you stop using our platform or your account is terminated, we may still store, use, or disclose your personal data in accordance with this Privacy Policy and relevant legal obligations. If you request deletion of your personal data, we will comply to the extent permitted by law, but we may decline if retention is legally required.

In the unlikely event of a data breach that affects your personal information, Banzota will notify affected users and relevant authorities in compliance with applicable laws and will take all necessary measures to mitigate any potential harm.

3.2. International data transfers

Banzota operates internationally. Therefore, your personal information may be transferred to, stored, or processed in countries other than your country of residence. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses or legally recognized protection mechanisms, are in place to protect your rights.

IV. Cookie Policy

Banzota uses cookies and similar technologies to improve user experience, analyze site traffic, and deliver personalized marketing.

For more details, please visit our Cookie Policy page.

V. Children and Teenagers Privacy

Banzota does not provide services directly to children under 13 and does not knowingly collect their personal information without parental consent. If such data is found, we will delete it immediately.

For users aged 13–18, our services should be used only with parental or guardian consent. Parents or guardians can review or request the deletion of their child’s information at any time.

This Policy does not cover third-party websites or apps accessed through Banzota. We encourage parents to review those services before allowing children to use them.

VI. User Rights and Choices

Banzota respects your rights regarding your personal information and provides you with a variety of choices on how your data is collected, used, and shared.

• You can choose not to provide some personal information. However, in this case, you might not be able to utilize all functions of Banzota Services.
• You can review and update certain information in your account settings at any time. When you update information, we may retain a copy of the previous version for legal or operational reasons. 
• You can manage communication methods with Banzota by adjusting settings in your account. For example, you may choose not to receive emails, SMS or in-app notifications. However, in some cases, we may still send you essential service notifications or transactional messages. 
• You can control cookies or other identifiers. Please note that some features of Banzota Services may not function properly if you disable cookies. You can refer to Cookies Policy for more details. 
• You can set your account privacy according to your advertising and personalization preferences. 
• You can browse Banzota without linking your browsing activity by signing out your account and blocking cookies. 
• Under your country of residence and applicable data protection laws, you may have additional rights, including:

• The right to access, review, correct or delete your personal information
• The right to restrict or even object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time without affecting the lawfulness

Please note that exercising certain rights may limit or prevent your use of some Banzota Services.

VII. Advertising and Analytics 

Banzota Services may include third-party advertising, analytics tools, and links to other websites or apps. These third parties may collect your information when you interact with their content, advertisements, or services. You may also adjust your advertising preferences in your account settings.

To deliver more relevant and useful ads, as well as to measure their effectiveness, Banzota may share limited information with advertising and analytics partners. We do not share your name or other details that directly identify you. Instead, we use identifiers such as cookies, device IDs, or encrypted codes derived from your email address or other information. 

While we do not disclose your specific shopping actions (such as individual purchases or searches) to advertising companies, we may provide them with advertising identifiers and generalized information (such as estimated ad value) so they can deliver more effective campaigns on our behalf. In some cases, our partners may also use this data to show you relevant ads for products or services from other advertisers.

You may choose to limit or opt out of personalized advertising, including cross-context behavioral ads. Please note that if you opt out, you may still see ads, but they may be less relevant to your interests.

VIII. Changes to the Privacy Policy

Banzota may update this Privacy Policy from time to time to reflect company and customer feedback. Because we cannot always notify you of these changes, we encourage you to review this Privacy Policy periodically to be informed of how Banzota is processing your customer data.

IX. Contacting Banzota

Banzota welcomes your questions or feedback regarding this Privacy Policy.

If you have any inquiries, concerns about how we handle your personal information, or wish to exercise your privacy rights, please contact us at:

Banzota

📩 Email: support@banzota.com